A few words from our customers

Thank you Thank you Thank you!
Must admit I was dubious about online ordering, however ordering online was simple, the conversion rate was the best I could find, and delivery was as promised only 99p for a Saturday delivery, Brilliant! and my mind was also put at rest to receive the confirmation email that order was despatchedand my order was on its way.
As a first time user of this service which I also note covers currencies I would normally not get easily such as ISK, was very happy that the notes were a variety of denominations as well.
I am totally impressed and will be placing future orders with you. Many Thanks for a job well done!
J Mcgarr - 10 March 2012

I rang chasing the non delivery of our currency after five pm expecting not to get an answer. The operative who took my telephone call was very polite taking my details promising to call me back in 5 minutes with an update. This she did advising me of the delay. Its great for once to receive excellent honest customer service thank you.
Adams - 02 March 2012

I would like to thank you very much for your assistance in resolving my Mexican peso dilemma. I stopped by your Market Mall (Calgary branch) outlet this afternoon, was cheerfully greeted by name and had my transaction adjusted without any problems whatsoever. I realize this was a rather unique circumstance and appreciate your commitment to making things right. You certainly went above and beyond what I expected and can count on my using your on-line service for future transactions. For sure, I will be promoting your company through word of mouth and social media with a five star rating.
J Beaty (Calgary, Canada) - 19 January 2012

Hi, After experiencing a shockingly poor level of service from a very large department store when my wife was trying to buy a handbag recently, I felt I had to write a comment on the very opposite service received from ICE. I ordered my currency for our forthcoming holiday yesterday and I have it in my possession just 24 hours later! I know most companies strive for quick service, but most fail. That is an absolutely fantastic service and one that I'll be sharing with friends and family when I recommend they use ICE for their currency. Thanks very much! King regards, Steven
S Booth - 19 December 2011

Nothing less than excellent service from Rachael on the phone through to next day delivery to the Highlands. Faultless!
I Gill - 16 December 2011

Ordering online was simple, the conversion rate was the best I could find, and delivery was as promised; The notes were pristine condition. I was also pleased to receive the confirmation phone call after I made my order to advise me the money was on its way. As a first time user of this service which I also note covers currencies I would normally not get easily such as Romanian I am sold on the service. Try it, I am sure 99.9 percent of you will have a great experience if mine is anything to go by.
H Spinks - 29 November 2011

Having fouled up my log-in,forgotten key details, and become very irritated, ICE customer service - in particular Sarah - sorted the problem promptly and efficiently. I would wish other companies were so good, so thank you!
Sokoloff - 27 October 2011

Found you via Martin's Money Tips. You offered the second highest rate on the day but there were restrictions on the payment methods of the highest rate provider so I chose you. Ordered on Friday evening knowing that it would not be dealt with until Monday morning. The cash arrived at 0930 Tuesday. A great rate and superb service - I will be back!!.
Goadby - 26 October 2011

Order placed on 18/10/2011 by bank transfer received at 12.20 on 19/10/2011. First class service with the best exchange rate, well done, will definitely use again and have no hesitation in recommending ICE.
I Baker - 19 October 2011

Consistently at the top of the exchange rates for travel money. The home delivery is spot on and 99p for a Saturday delivery is great. My foreign currency provider of choice!
P Cunningham - 14 October 2011

Thank you absolutely first class service. Ordered 1.30 pm and money delivered 7.30 am next day. Will definitely use you again and recommend you to all my friends.
P Moore - 07 October 2011

Just a quick reply to say thankyou for your good service. My currency arrived at about 11:30.
I am regularly disappointed when dealing with some companies remotely, particularly some household names who should do better, but I was impressed with your efficiency. I had not used the service before, but will do so in future.
Thanks
C Whitton - 30 August 2011

Just to say a massive thank you for the excellent service. I ordered currency on Tuesday at around 3.00pm and they were delivered at 8.30am this morning, all in tact. Never used an online currency service before but will definitely use you again and have already recommended you to my friends who are travelling within the next few weeks.
S Dawson - 17 August 2011

Just received my money from you, what a fantastic service thank you !!!!
D O'Shaughnessy - 08 August 2011

As a first time user of ICE plc I had to let you know what I thought of the service I received, following the email you sent me Monday morning letting me know that you had sent my denomination size request on to the relevant department, I received the conformation email later the same day letting me know that delivery would be on the Tuesday, As stated delivery was made at 10:15 on Tuesday (today) with the exact request for denomination size. Excellence service, the customer care and speed of service is first class, the only hiccup I had was with my bank not letting me pay with my Debit card, but again you had that covered by letting me do a money transfer, once again well done 10 out of 10.
Many thanks
J Hitchins - 24 May 2011 - 11:51

I used the ice cashcard for the first time for my trip to America. I can honestly say that my experience of dealing with your company was exemplary. The assistance and advice recieved by your staff was superb and the cashcard was so easy to use when I was away. I have no hesitation in using your services, and recommending them to others, as I have already done.
Many thanks for such an efficient service.
Ward - 07 May 2011 - 15:59

Excellent site. Even a list of charges that different Debit card providers would make for the transaction popped up during the payment process. Just when you need it .I thought they were all free. Best rates and very easy site to use. This is my second order from ICE.
Boardman - 16 April 2011 - 13:08

Being a first time user of ICE, I must say how very impressive your level of service is. My currency ordered yesterday arrived at 10.45am this morning (Saturday), when you had promised delivery on Monday.
As for your comments on post office service, having just had a coversation with my postman, he is completely aware of the level of service you demand. Not bad for a sleepy little backwater in rural Norfolk.
I just wish everybody in this country strove for your level of efficiency.
M Bourke - 26 March 2011 - 11:10

I would like to say what a fantastic service you give. Having ordered from you over the last 2 years best exchange rate and currency received by 10am in Inverness.
Many thanks
A Watts - 26 March 2011 - 09:28

My Kenya shillings and dollars have just arrived. Yet again, a brilliant service from ICE plc. Why, I wonder, would anyone go anywhere else to get their currency. Ace rates, super efficient staff (who actually ring back when they say that they will) ~ few online traders in any section of the internet offer such a great service as you do.
Thank you, and especially thank you to Elaine.
S Ellis - 09 March 2011 - 08:52

I would just like to say that as far as I am concerned you provide the best on-line currency service available. The website is easy to use and importantly very reliable and your rates are always extremely competative.
I have recommended you to several friends and will continue to use your service as my preferred choice always.
Many Thanks to the team!
P Dodds - 08 February 2011 - 06:00

Just to let you know my dollars arrived 10 mins ago. I would like to take this opportunity to thank you for putting my faith back into on line transactions (after the Christmas fiasco) and to let you know that I will use you again and not the high street as I have always done in the past. I will also tell everyone I know about how great you rates are and what fantastic customer service you provide.
Many Thanks
L Peel - 04 February 2011 - 11:19

I ordered currency yesterday, transferring the money from my bank. I dropped a note to customer service today to see when I could expect the currency. My query was handled rapidly and professionally by Louise, she knew that my bank was notable poor at transferring money so called me directly to explain the delay and to suggest solutions to ensure I have currency for when I travel on business next week.
I was surprised by the level of high service I received and would have pleasure in recommending your company in the future.
Thank you and please pass my thanks on to Louise.
S Bradford - 21 January 2011 - 15:33

Great service, I messed up not getting you the information you requested, you still delivered in your stated timeframe. This was my second attempt to purchase currency from yourselves the first occasion your courier messed up, you took the money back and refunded me efficiently, your service and cheerful concerned manner prompted me to try again. I shall continue using your great service knowing that if problems occur you will correct them quickly and without fuss. Thanks.
M Mill. - 19 January 2011 - 11:21

Just a note to say how impressed i was with your service. I was having difficulty getting Icelandic Currency, but when i called Louise, she was knowledgeable and professional and had the whole thing sorted out in a matter of minutes. ordering on a friday, and having the currency at my door by 10am on saturday morning is impressive by any standards. i certainly wont be going anywhere else for currency in the future and i will be recommending iceplc to anyone going on holiday. thank you for a wonderful service and making the entire process entirely hassle free.
W Gordon - 15 January 2011 - 10:41

Money arrived safely and punctually, thank you. I found your website very easy to use and was particularly impressed with the guidance and information you give about charges and limitations of credit/debit cards, and detailed information about faster payment arrangements. All my questions were answered without wading through my banks 't&c's.
Will certainly use you again.
Thanks
S Jones - 14 January 2011 - 18:31

Thank you; your operator, Louise, was the first decisive and professional person I have managed to speak to over a problem for the last 3 days. A distinct difference from my experience with the airline industry, which has been chaotic, indecisive and evasive!
Yours gratefully,
S Gates - 22 December 2010 - 14:26

Hello ICE,
I really should have replied this morning, please accept apologies. The delivery was made at around 10:30 this morning, exceptional given the weather. Further to this, I firstly made a mess of my application and then compounded it with the second application. Both times your staff not only dealt with me in a completely professional and efficient manner but also managed to make me feel better about my errors.
I most highly recommend your services, thank you.
With best regards,
John Tullett - 3 December 2010 - 15:22

Received currency at about 9.50am. today - the whole process was completed in less than 24hrs !!
Excellent service from start to finish - website easy to use, confirmation within a minute - a phone call to say that everything was being processed and when it would be delivered - can't see how you can better that sort of service, coupled to a great exchange rate !! - will definitely use you in the furture.
Thank you for your efforts
Regards
Barry Bryan - 9 November 2010 15:22

Thanks to all of you who really put yourselves out to get this money to me! Having lost £2000 with Crown Currency trying to buy these dollars, you can imagine how relieved and pleased I was to be given the package by your colleague at lunchtime today. Once again many thanks, I look forward to using your services again for our next trip.
Jonathan Stowell - 26 October 2010 16:32

Dear Sirs, Many thanks for your efficient and quick service. Am very pleased. Would certainly use you again.
Lavinia Thorn - 22 October 2010 11:29

Dear ICE, I ordered on Wednesday, received the currency on Thursday as promised. I must thank you for your excellent service and very competitive exchange rate - brilliant!
David C - 22 October 2010 09:24

Thank you very much for a stress-free experience and very courteous and helpful staff. We can now relax as my husband was very unsure about ordering the currency on-line. The exchange rate was better than the Post Office. We will definitely recommend you. Mrs A Uttley.

I just want to say that the service your staff provided has been excellent. I have had problems with this order (caused by my bank) but your staff have really gone out of the way to be pleasant, helpful and very efficient even ringing me at after you office had closed to advise me that the bank had declined the payment. This enabled me to get the problem with the bank sorted out quickly and saved further delays. I will certainly use your company again and recommend you to family and friends. Helen O'Neill

I would just like to thank you for the exceptional service. I ordered my money yesterday lunchtime and received delivery before 8am today. Stephen Dalziel

I just want to say how impressed I was with both your quote and your free delivery service! I ordered on Friday and it got delivered Saturday. Amazing!!! I will definately use you again! Gail Gillings

Thank you so much for your prompt attention to my request for travel money. I ordered over the internet yesterday afternoon and received the delivery this morning. A truly excellent service and one that I will not only use again in the future, but one that I will recommend to others. Well done!! S Saunders

Brilliant service just ordered currency yesterday arrived today, good rate, recommend you to friends. Rob

Delivery of Euro Notes has arrived, all present and correct. Excellent and speedy service. Many thanks.
Peter Glen

Currency received today. Thank you - Great service. Claire Hartwell

Thank you so much - that's great news! And what a superb service - I will definitely use Ice again, and recommend it to others. Thanks again. Kind regards Sheila

Many thanks! Recieved my holiday money the following morning (July 13th) as promised. I am very pleased with the service, I will definitely order currency through you again in the future and will recommend this service to others! With kind regards, Liz Skinner

I have just recently got back from America and whilst there we used your travelers cash cards and would like to say thanks for your service, we had no problems with the card and will be recommending your cards to our friends and family. Thanks. Keith Neale