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Get in touch

If you have a general ICE Clear card question or if you want to share any feedback about your card, please email  [email protected]. For security reasons please don’t include your full card number in any emails to us – just the first six and last four digits only.

If you’d like to discuss any of the following topics, please call the 24 hour  Card Services team:

  • Card transactions or balance enquiries
  • Help with your PIN
  • Help with activating your card online
  • Forgotten username/passwords

Where's my delivery?

If you’re using standard delivery (rather than our next working day delivery or Saturday delivery options), your order typically takes between 1–3 working days.

We don’t give out tracking orders for security reasons, however our support team will be happy to track your order for you. Just give us a call on 0330 123 1432, or use the form below to send us your enquiry, citing your order number.

Click & collect

What exchange rate will I get?

You will receive the preferential rate on the day of collection and not the day of printing the voucher, as this is an indicative rate only. The preferential rate is updated daily Monday-Friday before 10.30am

However, if you pick up within 24 hours, the exchange rate will not vary dramatically from those seen online, as rates will only change in line with the financial exchange markets.

Will I need proof of identity to collect my currency?

Yes, you must provide one of the following forms of ID when you arrive at the ICE branch:

  • Full passport and signature
  • Current UK photo card driving license
  • Current EU members state ID with photo
  • Building Industry sub-contractor’s registration card issued by Inland Revenue

Are there any commission or card charges?

Nope. We don’t charge commission fees or a fee to pay by debit card, but your card issuer can sometimes charge you something called a ‘Cash Advance Fee’. 

For further information about what fees you may incur for purchasing currency within the UK, please contact your card issuer.

Is it only Euros and US Dollars that I can get discounted rates on?

At present, we offer preferential rates for Euro and US Dollar currency banknotes only at the majority of our stores.

Two of our stores currently offer an expanded range of currencies: Edinburgh Airport and Glasgow.

How can I pay?

You can pay for your click and collect order in sterling cash or with Visa® and MasterCard® debit cards.

We do not accept credit cards. 

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