Please note that over the bank holiday period our standard delivery times will be affected.
For travel money orders of £1000 or more any order placed after 3pm on Thursday 24th May and before 3pm on Tuesday 29th May will not be delivered until Wednesday 30th May. Saturday deliveries will not be affected.
All travel money orders under £1000 will take up to 3 working days to arrive from the dispatch date any orders placed after 3pm on Thursday 24th May and before 3pm on Tuesday 29th May, will be dispatched on Tuesday 29th May.
ICE Travellers Cashcard take between 3-5 working days to arrive, please ensure you leave enough time to ensure delivery before you travel over the bank holiday period.

Feedback and Complaints

Good or bad, we always want to know how you feel about ICE.


Whether it's an opinion about making our products or services better, letting us know that you're not happy about something, or sending a compliment: we'd love to know what you think!


When we receive a complaint we aim to resolve the matter quickly and efficiently. Should we need more time to resolve the issue, however, we will acknowledge your complaint in writing and let you know if we require any further information to complete the investigation.


To leave feedback, simply fill in our Feedback Form below:



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