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Currency you can count on

Experience
Knowledge
Security

Help and Support

Travel Money

(Home Delivery)

Help & Support

Please email enquiries to our Travel Money Customer Service Team.

Email: callcentre@iceplc.com

We aim to respond to all emails within 1 business day. If you are sending us an email about an existing order, please include your order number in the subject line.

Opening Hours
Monday to Friday: 9am to 5:30pm
Saturday: 10am to 1:00pm
Sunday & Bank Holidays: Closed

Buy Travel Money

Order foreign currency by phone or for home delivery.

Call: +44 (0) 330 123 1432

Calls to 0330 numbers cost no more than a call to a geographic number 01 or 02.

Prepaid Currency Card

(ICE Travellers Cashcard)

Help & Support

Please email enquiries to our Cashcard Service Team.

Email: cashcard@iceplc.com

We aim to respond to all emails within 1 business day. If you are an existing cardholder, please includeONLY the last four digits of your card in the subject line.

Text: +44 (0) 7786 207 053

We aim to respond to all text messages within 1 business day.

Opening Hours
Monday to Friday: 9am to 5:30pm
Saturday: 10am to 1:00pm
Sunday & Bank Holidays: Closed

Card Stopped Working?

Please call our 24 hour phone line to report the details of a card that has stopped working.

Call: +44 (0) 330 123 1430

Phone lines are open 24/7 to take your details.

Our phone lines are open 24/7 to take your details, but please note that investigations can only be performed during our main business hours of Mon-Fri 9am-5pm, and may take up to 48 hours.

Get Your PIN

To get your PIN, please call our 24/7 automated number.

Call: +44 (0) 1455 897 896

Calls cost 5p per minute when calling from a landline. Calls from mobile phones may vary.

If for any reason you have any difficulties getting your PIN, please contact us immediately on +44 (0) 330 123 1430.

Top-Up

Top-up an existing Cashcard in minutes over the phone.

Call: +44 (0) 330 123 1430

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