Help and Support

Travel Money

Enquiries

Please email enquiries to our Travel Money Customer Service Team.

 

Email: callcentre@iceplc.com

 

We aim to respond to all emails within 1 business day.
If you are sending us an email about an existing order, please include your order number in the subject line.

Buy Travel Money

Order foreign currency by phone for home delivery.

 

Call: +44 (0) 330 123 1432

 

Calls to 0330 numbers cost no more than a call to a geographic number 01 or 02.

Opening Hours:Monday to Friday: 9am-5:30pm, Saturday: 10am-1:00pm, Sundays & Bank Holidays: Closed.

Prepaid Currency Card

Enquiries

Please email enquiries to our Cashcard Service Team.

 

Email: cardservices_prepaid@mastercard.com

 

We aim to respond to all emails within 1 business day.
If you are an existing cardholder, please include ONLY the last four digits of your card in the subject line.

Call: 0800 056 0572 and for overseas customers +44 207 649 9404

 

These telephone lines are open 24 hours.

Card Stopped Working?

Please call our 24 hour phone line to report the details of a card that has stopped working.

 

Call: 0800 056 0572 and for overseas customers +44 207 649 9404

 

Please allow up to 48 hours for us to investigate.

Get Your PIN

To get your PIN, please call our 24/7 automated number.

 

Call: 0800 056 0572 and for overseas customers +44 207 649 9404

 

Top-Up

Top-up an existing Cashcard in minutes over the phone.

 

Call: 0800 056 0572 and for overseas customers +44 207 649 9404

 

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