PIN Services

Change Your PIN

How To Change Your PIN

You can easily change your PIN to something you find more memorable.

Forgotten PIN

To change your PIN:

  1. Go to a UK ATM displaying the MasterCard ® acceptance mark (it must also have a PIN change facility)
  2. Select 'PIN Services'
  3. Follow the instructions on the screen

For security reasons we recommend that you should not choose a PIN that can be easily guessed, e.g. 1234.

I Have Forgotten My PIN

If you have forgotten your PIN, it's easy to get a new one

With so many passwords, passcodes etc. to remember, it's not surprising that we forget one or two from time to time.

To get your PIN for your NEW Card or if you have forgotten your PIN,
please call our 24/7 automated number

Forgotten PIN

Call: 01455 897 896 within the UK

or +44 1455 897 896 from overseas

(i) Calls cost 5p per minute when calling from a landline. Calls from mobile phones may vary. If for any reason you have any difficulties getting your PIN, please contact us immediately on 0330 123 1430.

Please note that over the bank holiday period our standard delivery times will be affected. For travel money orders of £1000 or more any order placed after 3pm on Thursday 24th May and before 3pm on Tuesday 29th May will not be delivered until Wednesday 30th May. Saturday deliveries will not be affected.
All travel money orders under £1000 will take up to 3 working days to arrive from the dispatch date any orders placed after 3pm on Thursday 24th May and before 3pm on Tuesday 29th May, will be dispatched on Tuesday 29th May.
ICE Travellers Cashcard take between 3-5 working days to arrive, please ensure you leave enough time to ensure delivery before you travel over the bank holiday period.

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