The easiest way to manage your card is through My Account, where you'll be able to top up, check your balance and track your spending from anywhere in the world.
You can either login to My Account online, or by downloading the ICE Clear app.
Use your card abroad in millions of locations, wherever Mastercard Prepaid is accepted. Top up your card with your choice of 10 available currencies and switch between them easily. We won’t charge you any fees for spending outside the UK.
Load your card with GBP (sterling) for those countries where we don't offer their local currency. A foreign exchange fee applies if you spend in a currency that's not on your card.
Our dedicated Card Services team is on hand to help 24 hours a day, 7 days a week, 365 days a year.
If your card is lost or stolen, call us straightaway and we’ll make sure you get a replacement card or emergency cash, wherever you are in the world.
Please note that the emergency cash service is up to the available balance on your card and subject to availability as there are some countries that don't have a money transfer service.
When we say it's clear, we mean it. We know that unexpected fees can ruin a good holiday, which is why we show the card fees upfront so you can travel with total peace of mind.
Terms and conditions for the ICE Clear+ card can be found here.
Connect your account to Apple Pay for even faster spending.
When you’re travelling abroad, you should always choose to be charged in the local currency of the country you’re in. If you’re in Spain, choose Euros or in the United States, choose Dollars.
Why? If you don’t, you’re often charged a fee and will receive a mediocre exchange rate set by the ATM provider or merchant acquirer. If you pay in sterling the retailer converts your payment at their exchange rate and you lose out. This is called Dynamic Currency Conversion (DCC) and could catch you out. Remember to check the screen before authorizing transactions. If the value is shown in Pounds - ask that it is changed.
Since the ICE Clear+ card is a prepaid card, we recommend that you don’t use it for reserving a rental car or hotel room, on a cruise, or at an automated fuel pump. Use any other card for the security deposit and your Clear card when the actual payment is required.
Although you can use your Clear+ card at automated petrol pumps, please be advised that an amount of €120–500 may be held for up to 20 days on your card. The merchant should release the hold when settling the transaction and debiting the correct amount from your card.
Yes. The countries and geographical regions currently affected are: Iran, North Korea, Sudan, Syria and Crimea.
If you lose your ICE Clear+ card or it is stolen, report it to Card Services immediately. Card Services is open 24 hours a day, 7 days a week, to help you wherever you are in the world so that you can quickly get back to enjoying your travels.
If you have a general ICE Clear card question or if you want to share any feedback about your card, please email [email protected]. For security reasons please don’t include your full card number in any emails to us – just the first six and last four digits only.
If you’d like to discuss any of the following topics, please call the 24 hour Card Services team.
See our FAQs.
If you still need help, get in touch with Card Services at [email protected]mastercard.com or by calling 0800 260 0355 (which is free when calling from the UK).
