Three easy steps

Quick & Secure Delivery

Quick & secure delivery

To protect against theft, we send all orders in a fully-insured, secured package and we only send to the address on the payment card. If you’re not around when the parcel arrives, you’ll be able to collect it from your local sorting office.

Order over £700 and we’ll throw in free delivery – and if you order by 3pm we’ll even dispatch it the same day.

PRICE MATCH GUARANTEE

Price-match guarantee

Think you've found a better deal? We guarantee to beat it. 

It's not often that we're beaten on price, but if you do find a better deal online our price match guarantee is simple - call us and we promise to offer you a cheaper rate. 

The price match guarantee applies to home delivery orders of at least £1,000.

If you think you've found a better deal, call our customer services team on +44 (0) 330 123 1432 and we'll match the deal. (Opening hours from 9am to 5.30pm, Monday to Friday, and 10am to 1pm on a Saturday. Closed Sunday and Bank Holidays). 

For more details, see our FAQs.

Buy Back

Buy-back

Back from your travels and have money left over? Not a problem!

If you have purchased currency from ICE, we will buy back your leftover notes at excellent rates, leaving you with more cash in your pocket (and a tidier desk drawer).

We will buy back up to GBP300 worth of currency per order, as per our terms and conditions.

To request a buy back, email [email protected] with your order number. 

 

Always transparent

  • FREE insurance on all deliveries
  • FREE delivery on orders over £700
  • £4.75 delivery on orders under £700*
  • £14.99 for 9.00am next working day delivery
  • Only 99p more for Saturday guaranteed delivery

*delivery charges apply on orders under £700

  • Minimum order of £100 per delivery.
  • If paying by debit card the maximum order limit is £2500 per person online and £1250 over the phone per 14 day period.
  • If paying by bank transfer the maximum order limit it is £7500 per person, per 14 day period. The maximum amount any one person can order with us within a 14 day period is £7500.
  • We cannot send more than £7500 to an address per day. If two people were to order over £7500 on the same day to be delivered to the same address, one of these orders would have to be delayed by a day.
  • Pay by debit card or bank transfer
  • We do not accept payments by credit card or business debit cards

Free next-day delivery when you order over £700

  • Order before 3pm and get your order before 1pm the next working day
  • Order after 3pm, and we'll dispatch it the next working day (and it'll get to you the following day) 
  • Upgrade to next-day delivery before 9am for £14.99
  • Request Saturday delivery for 99p (just place your order before 3pm on Friday, and choose Saturday delivery at the checkout).  

For orders under £700

If you order under £700, we charge a small delivery fee to cover our costs:

Below £99: £9.45
£100 - £299: £7.45
£300 - £699
: £4.75

 

 

What our customers say

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Try click & collect

If you need your travel money today and still want a great discount, click & collect is for you. Pick up instantly with 0% commission at over 30 locations, including airports, train stations and the high street.

Frequently asked questions

How secure is your online system?

Our security experts use the latest combinations of encryption and technology to keep your money safe and secure. We encrypt all personal data into an encoded form before it's sent over the internet, stopping unauthorised users reading it. We then run a data integrity test to confirm the data hasn’t been tampered with. We also have other layers of security happening in the background but we don’t disclose every procedure for obvious reasons. Rest assured we have lots of procedures in place to keep you and your money safe.

Please note: this guarantee only applies to purchases made using the ICE secure server. In the event of unauthorised use of your debit card, you must notify your card provider in accordance with their own rules and procedures.

Can I pick up my order from one of your branches instead of having it delivered?

No – but if you’d like to pick up your currency in person and still get a discounted rate, then our Click & Collect service is perfect for you. Click & Collect gives you discounted rates on Euros and US Dollars at over 30 stores nationwide. Click here to find your nearest location.

How is my order delivered? What happens if I miss the delivery?

We use Royal Mail Special Delivery to deliver your order. This is a fully insured service that requires a signature. If you're not at home to sign for your order, it will be taken back to your local Royal Mail delivery office and a 'Whilst you were out’ card will be left informing you where it is. Once the card has been left you can either collect your order from your local delivery office or arrange re-delivery for when you are at home.

Can I change the date of delivery?

Unfortunately we are unable to change the date of delivery once an order has been placed.

Do you offer a currency buy-back service?

Yes. If you return from your travels with unspent holiday money, we will buy this back at a discounted rate up to a maximum of £300 worth of currency.

This service only applies to customers who have originally purchased from ICE and only one buy-back is permitted per order. 

Real people to answer all your questions.

Our friendly UK-based support team are ready to help get your travel money to you. Ask them to help you choose the right currency method for you, status on your delivery, and more.