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Our Home Delivery, Travel Card and Money Transfer services are available. Branches and Click & Collect are still closed until further notice to protect the well-being of our customers and staff.

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Delivery information

Here are the delivery services we offer to get your travel money straight to your door.
Delivery Nextday Delivery

Next day delivery

Order before 3pm on a working day to receive your order the next working day. Orders made after 3pm will be delivered the day after (excludes Sundays & Bank Holidays).

Next day delivery is free on orders over £700.

If you order under £700, we charge a small delivery fee to cover our costs:

Below £99: £9.45
£100 - £299: £7.45
£300 - £699: £4.75

Orders placed before 3pm will typically arrive before 1pm the next working day. If you need your order before 9am, upgrade to next-day delivery before 9am at the checkout for £14.99.

 

Saturday delivery

Order before 3pm on Friday to get your order delivered by 1pm on Saturday. This costs 99p. 

 

 

 

Important information

  • To protect against theft, we send all orders in a fully-insured, secured package and we only send to the address on the payment card. If you’re not around when the parcel arrives, you’ll be able to collect it from your local sorting office.

 

  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday.

 

  • We do not deliver on Sundays or English Bank Holidays.

FAQs

Do you charge delivery fees?
Delivery is free on orders over £700.

Order before 3pm to receive your order the next working day. Orders made after 3pm will be delivered the day after (excludes Sundays & Bank Holidays).

If you order under £700, we charge a small delivery fee to cover our costs:

Below £99: £9.45
£100 - £299: £7.45
£300 - £699: £4.75

If you would like your order to be delivered before 1pm on a Saturday this costs an additional 99p. 

Upgrade to next-day working delivery before 9am for £14.99.

What are your delivery options?

Free next-day delivery when you order over £700

  • Order before 3pm and get your order before 1pm the next working day
  • Order after 3pm, and we'll dispatch it the next working day (and it'll get to you the following day) 
  • Upgrade to next-day delivery before 9am for £14.99
  • Request Saturday delivery for 99p (just place your order before 3pm on Friday, and choose Saturday delivery at the checkout).  

For orders under £700

If you order under £700, we charge a small delivery fee to cover our costs:

Below £99: £9.45
£100 - £299: £7.45
£300 - £699: £4.75

Can I have a tracking number for my order?
We don’t give out tracking numbers for security reasons. However, our support team will be happy to track your order for you. Just give us a call on 0330 123 1432 and make sure you have your order number to hand.
Can I have my order delivered to my work address or another address?
For security reasons, we can only deliver to your home address and it needs to be the same as the billing address of the card used for payment.
Who can sign for the delivery?
Your order will be sent fully insured via Royal Mail, so it needs to be signed for by someone at the address listed on the package. It can be signed by anyone at the address.