Price Match Guarantee Terms & Conditions

  1. Our Best Price Guarantee only applies during 9am to 5pm, Monday to Friday (excluding public holidays).
  2. Our Best Price Guarantee only applies to home delivery quotes offered online by ICE PLC via the site for UK customers only.
  3. Our Best Price Guarantee is subject to you complying with ICE's Online Terms and Conditions and is not available in conjunction with any other offer.
  4. The prices compared will be the total price (after deducting commission, handling costs and delivery fees) offered by ICE PLC and any other online foreign currency retailer. The prices compared must be based on genuine like-for-like quotes, for delivery of currency the next working day by Royal Mail Special Delivery and advertised online sell rates must only be available to the general public and not Mid-Market Rates* or rates only available to staff, club members or other selected groups or individuals.

    *For the purposes of our Best Price Guarantee Terms and Conditions, "Mid-Market Rate" means a mid-market or indicative rates shown on various foreign exchange providers' websites which are neither actual "buy" rates nor actual "sell" rates offered by that provider but are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets.
  5. Our Best Price Guarantee applies only for holiday / business travel money and not for speculative, investment or any other purposes. Accordingly this Guarantee only applies to orders of £1000 or more, per currency (up to a maximum transaction value of £7,490) for home delivery.
  6. Our Best Price Guarantee relates to a bona fide total price (including commission, handling costs and delivery fees) offered online only by another foreign currency retailer who offers the competitive price in the ordinary course of business of offering foreign exchange to holiday/business travellers in the UK. If you have found a better overall price elsewhere from another online foreign exchange retailer and would like to take advantage of our Best Price Guarantee, simply call us on 0330 123 1432 and inform the Customer Services representative where you have found the better overall price. We will then check the foreign exchange retailer's website to obtain the overall price and if deemed to be cheaper than our overall price, we will discount our offer so that you pay less if transacting with us. If you decide to go ahead with the transaction, an order will be taken over the phone and your order will be delivered in accordance with our terms and conditions relating to the home delivery service we offer.
  7. Our Best Price Guarantee cannot be used once an order has been placed, either online or over the phone.
  8. We monitor the total prices for travel money purchases for at least ten of our competitors on a daily basis, and offer a lowest price guarantee for all currencies available on our site.
  9. ICE may at any time withdraw this offer without notice to you.
  10. The Best Price Guarantee is made by ICE PLC – Registered office, 19-21 Shaftesbury Avenue, London, W1D 7ED. Registered in England and Wales under Number 2080759.
Price Match Guarantee

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