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Online Policies

ICE Ltd - Privacy Policy (last updated 1st March 2014)

International Currency Exchange Ltd ("ICE") is committed to preserving the privacy of all its visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on our site, you consent to the collection, use and transfer of your information under the terms of this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is International Currency Exchange Ltd of 19-21 Shaftesbury Avenue, London W1D 7ED.

Information Collected From You

The nature of our site means that when you visit or order money on it, you may be asked to provide certain information such as your contact details and other demographic information. We may also collect information about your use of our site as well as other information you may provide to us when using our site.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Use of Your Information

The information you supply to us will enable us to carry out our obligations arising from any contracts entered into between you and us and to provide you with the currency, travellers' cheques or any other products and services you have requested. We may use the information you provide us with to verify your identity using third party systems to do so. Your information is also important to us in helping us to administer, support, improve and develop our business and site.

Your information will also be used by us to contact you in connection with any of these activities. In particular, we may use the information collated to contact you for your views on our business and to notify you about important changes or developments to the site or to the products or services we provide. Further, where you have consented on our site, we might also use your information to let you know about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by sending an email to us at [email protected].

We also collect and process details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Disclosure of Information

The information you provide to us will be held on our computers in the UK but may be accessed by or given to our staff or contractors working outside the UK or companies within our group some of whom are located outside Europe. We may also pass information on the usage of our site to other third parties but this will not include information that can be used to identify you.

We may use carefully selected third parties to carry out the activities described in this privacy policy on our behalf. We may transfer your information to those organisations for this purpose.

Furthermore, if we enter into a joint venture or we are sold to or merged with another business entity your information may need to be disclosed to our new business partners/ owners as part of the transaction.

We will always take steps to ensure, as far as reasonably practicable, that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Links to Other Sites

In the event that we have links to other websites on our site, we do not accept any responsibility for their data policies, procedures or the contents of their site.


A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies allow us to automatically identify you so that we can identify the items you wish to purchase, and to identify where the order is to be delivered. When you Login or press 'Add to Basket' on the item page your computer will automatically be issued with a Cookie. In the event that you have set up your computer to reject cookies, you may still be able to use certain features on our site. Using cookies helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use, see our Cookie policy

Security and Data Retention

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. You accept the inherent security implications of being and transacting online and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Accessing and Updating

You can, at any time, request access to the information we hold about you by emailing us at the address set out below. You may ask us to make any necessary changes to ensure that such information is accurate. If you wish to do this, please contact us at the same email address. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Calls To Us

Any phone calls made to us may be monitored and recorded for training and other lawful purposes.

Changes to this Policy

We keep our privacy policy under regular review and any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements. The privacy policy was last updated on 1st March 2014.


We welcome any comments, queries and requests relating to our use of your information. Such comments should be addressed to us at [email protected].

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